Refund policy

Returns & Refunds

We want you to be happy with your Fur-Free Roller™. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order.

You’re welcome to try your Fur-Free Roller™ during the 30-day return period. To be eligible for a return, the product should be returned with its original packaging and should not be damaged beyond normal use. To request a return, contact us at support@shoptucktuck.com with your order number and the reason for your return. Please contact us before sending an item back so we can provide return instructions.

Preorder Cancellations

The Fur-Free Roller™ is currently being offered as a preorder. You may cancel your preorder for a full refund at any time before your order has shipped. Once your order has shipped, our standard return policy applies.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your product arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect an eligible return, we'll notify you regarding your refund. Approved refunds will be issued to your original payment method. Your bank or credit card company may take additional time to process and post the refund.

Original shipping charges, if any, are not refundable unless the item arrived damaged, defective, or incorrect.

Questions

For questions about returns, refunds, or preorder cancellations, contact us at support@shoptucktuck.com.