Shipping policy

Preorder Shipping

The Fur-Free Roller™ is currently available as part of TuckTuck's first-batch preorder.

Preorder items are not currently in stock and will ship once our first production batch is ready. The estimated shipping timeframe shown on the product page is an estimate and may change due to production, freight, customs, or other circumstances outside our control.

If there is a significant change to the expected shipping timeline, we will notify affected customers using the email address provided with their order.

You may cancel your preorder for a full refund at any time before your order has shipped by contacting support@shoptucktuck.com.

Shipping Rates

First-batch preorders include free standard shipping within the United States. Any shipping charges that may apply to future orders or other shipping options will be displayed at checkout before you complete your purchase.

Order Processing

Once inventory is available, orders will generally be processed for shipment within 1–3 business days. You will receive a shipping confirmation email with tracking information when your order ships.

Delivery Times

Delivery times after shipment vary depending on the destination and carrier. Carrier delivery estimates are not guaranteed.

Incorrect Addresses

Please make sure your shipping address is correct when placing your order. If you notice an error, contact us as soon as possible at support@shoptucktuck.com. We cannot guarantee that an address can be changed after an order has shipped.

Questions

If you have questions about your order or shipping, contact us at support@shoptucktuck.com.